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Because of this it had suspended her account, even though she had not asked for this to happen.Searchmate has now offered Aileen a full refund of £1,295.
In November she received a letter from a Searchmate adviser saying that her membership was “not progressing as expected”.
He said: “I wanted to get back on the dating scene but I felt fragile from the split.
Most people on these dating websites are just looking for a bit of fun, but I find that all a bit seedy.
In the two years between 20 alone, revenue dropped by £9m from £168m to £159m.
This is mainly because cheaper competitor sites and smartphone apps, such as Tinder, have boomed in popularity, explaining why some of the UK’s pricier dating services are suffering – and possibly going to greater lengths to keep singles signed up on their books, Another site at the higher end of the dating market is Elite Singles, which is designed for people with a certain level of education.
Searchmate has disputed Aileen’s claims and said it had not received any correspondence from her after the letter was sent in November.